Terms of Sale

Last updated: 24/09/2026

1. Seller

The products sold on www.trailo.fr are made and sold by Edouard LEVAST, sole trader (EI), under the trade name Trailo, 4 rue Saint-Exupéry, 35480 Guipry-Messac, France, SIRET 982 189 656 00043, registered in the French National Business Register (RNE).

To contact us: the website's contact form or email [email protected]. Our full contact details are given in the legal notice. → Contact form

2. Scope

These Terms of Sale apply to every order placed on www.trailo.fr by a consumer. They are accepted when the order is confirmed. The applicable version is the one online on the day of the order.

3. Products

Trailo makes topographic relief maps, 3D-printed in PLA from a route provided by the customer (GPX file or Strava activity). Available formats: square or hexagonal, 10, 20 or 30 cm, with options (snow, buildings, roads, engravings).

The 3D preview shown on the website is a simulation. The printed product may show slight differences in relief, colour or detail, and buildings that are too small may be removed to ensure the piece is sturdy. These variations do not constitute a lack of conformity.

4. Prices

Prices are shown in euros. VAT not applicable, article 293 B of the French General Tax Code: the prices shown are final prices.

For delivery outside the euro area, prices are displayed and charged in the currency of the delivery country, at the exchange rate on the day of the order. Shipping costs are shown in the cart before payment.

Pick-up point delivery is free for orders of items from €70 in France, €80 in Belgium and Luxembourg, €100 in Spain, Portugal, Italy and the Netherlands, and €110 in Poland. These thresholds may change: only the one shown at the time of the order applies.

For delivery outside the European Union, customs duties and import taxes may be charged by the destination country. They are payable by the customer.

5. Orders

The customer imports their route, personalises their map, adds it to the cart, chooses the delivery country and method, then pays. The order is final once payment is confirmed. A confirmation email and an invoice are then sent, followed by update emails when production starts and when the order ships.

The customer checks the preview, the format and the engraving text before paying: the map is made exactly according to these choices. The customer guarantees they hold the rights to the route and texts provided, and undertakes not to provide any unlawful or offensive content. Trailo may refuse an order that breaches this rule; it is then fully refunded.

6. Payment

Payment is made online when ordering, by bank card or by the other methods offered on the payment page (for example Apple Pay). It is processed by Stripe, a secure payment provider: Trailo never has access to your card numbers.

7. Production and delivery

Each map is made to order and shipped within 4 business days of the order. Delivery time depends on the carrier and the country: usually 2 to 5 business days in France, longer for international shipping.

Depending on the country, delivery is to a pick-up point or locker (Mondial Relay), to your home (La Poste / Colissimo) or by tracked international shipping. A tracking number is sent by email when the order ships.

If the order is not delivered within 30 days of the order, the customer may, after asking Trailo to deliver within a reasonable time, cancel the order and be refunded (articles L216-1 et seq. of the French Consumer Code).

8. Lost or damaged parcels

If a parcel is lost or damaged, or the product is broken, the customer contacts us via the contact form, with photos of the parcel and the product if received. Trailo then offers, at the customer's choice, a new map sent free of charge or a refund of the order.

9. Right of withdrawal

In accordance with article L221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. As each Trailo map is made from the customer's own route, it cannot be returned or exchanged for reasons of personal preference.

10. Legal guarantees

This exclusion does not remove the legal guarantees, which the customer benefits from in all cases:

• Legal guarantee of conformity (articles L217-3 to L217-20 of the French Consumer Code): for 2 years from delivery, the customer can obtain the repair or replacement of a non-conforming product, or failing that a refund, without having to prove the defect.
• Guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code): for 2 years from discovery of the defect, the customer can obtain cancellation of the sale or a price reduction.

To make a claim under a guarantee, simply write to us via the contact form with a photo of the product.

11. Personal data

The data required for the order is processed in accordance with our Privacy Policy. → Privacy Policy

12. Complaints and mediation

Any complaint must first be sent to Trailo via the contact form. → Contact form

In accordance with the provisions of the French Consumer Code on “the consumer dispute mediation process”, if you have contacted us and have not received a satisfactory response, you may refer the matter free of charge to a consumer mediation procedure with:

• Mediator: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
• Address: 49 rue de Ponthieu, 75008 Paris, France
• Phone: 01 89 47 00 14
• Website: https://www.cm2c.net/declarer-un-litige.php
• Email: [email protected]

13. Governing law

These Terms of Sale are governed by French law. Failing an amicable agreement, disputes are brought before the competent courts; consumers keep the protection granted to them by the mandatory rules of their country of residence.